Product Growth & Design

SyncShift: Logistics Scheduling Engine

SyncShift centralizes shift allocation into a focused manager dashboard and a mobile flow for remote workers. The product direction emphasized fewer handoffs, clearer shift ownership, and a calmer experience for teams that had been relying on spreadsheets and message threads.

Outcomes

30% Fewer Coordination Errors

20% Retention Increase

What changed

Offline shift caching and sync log
Automated notifications for shift releases
In-app peer-to-peer shift swaps
Transaction-safe shift assignment

Execution and challenges

The first beta exposed a race condition where multiple employees could accept the same shift during low-connectivity windows. I worked with engineering to tighten the assignment flow, make state changes explicit, and protect shift ownership before scaling usage.

Final results

The scheduling workflow became easier for managers to trust, reducing coordination errors and saving roughly 12 hours a week in scheduling overhead.