Product Strategy
EchoVoice VoIP: Automated Call Routing Engine
EchoVoice helps service businesses avoid missed inbound leads by routing calls to the right support agents based on availability, time zone, and skill coverage. The product work focused on speed, clarity, and operational visibility.
Outcomes
50% Agent Utility Gain
25% MRR Growth
What changed
- Low-latency SIP routing
- Custom dial-plan configuration
- Active agent availability registry
- Live queue analytics panel
Execution and challenges
Early routing decisions depended on slow database reads during active inbound calls. I helped prioritize a faster routing registry and a cleaner queue model so callers reached the right person without noticeable delay.
Final results
The platform supported 200+ local business accounts in its first six months and contributed to a 25% increase in monthly recurring revenue.